Step 1: Pre-Inspection and Pick Up
We will determine as much as we possibly can about the type of rug and inherent qualities that may affect cleaning. We will outline the best cleaning method and expected results. A technician will come to your home to pick up your rug, or you may drop it by our shop.
Step 2: Dry Soil Removal
Woven rugs, especially hand knotted rugs are designed to hide dry soil. A few years ago, a large vacuum manufacturing company did a study and found that a 9 x 12 could hide 87 pounds of dirt! WOW! We use a variety of techniques to “dust” the rugs from the front and back. A machine called a Rug Badger, special vacuum attachments, and any many other methods are implemented. This is the most important step in cleaning any textile.
Step 3: Pre-Condition
Depending on fiber content and soiling type, the rug will be pre-treated to emulsify the soils.
Step 4: Pre-Spot and Fringe Preparation
Any potentially difficult spots will be pre-treated with special solutions to increase chances of removal. The fringe is also pre-treated for maximum soil removal.
Step 5: Shampoo
Depending on fiber content and soiling type, the rug will be pre-treated to emulsify the soils. Most rugs are cleaned with an Oriental Rug Shampoo that is especially designed to get maximum cleaning while protecting sensitive natural fibers.
Step 6: Rinse or Wash
Depending on the type of rug it will be rinsed with extraction equipment on both sides or washed in a bath designed especially for Oriental Rugs.
Step 7: Speed Dry
Once the soil is rinsed away, the rug is dried flat or hung to dry in a controlled environment. Proper drying is essential to avoid unnatural shrinkage.
Step 8: Finishing
When the rug is dry, it is combed and finished with soft groomers made for specialty rugs.
Step 9: Post Inspection and Delivery
Our cleaning specialist will give the rug a final inspection and release it for pick up or delivery. Your rug will be wrapped in brown craft paper to protect it from dust and environmental soils until it is picked up or delivered. Upon delivery, we will lay the rug for you.
Oriental Rug Maintenance & Care
- We recommend you purchase a pad to put underneath your rug to retain your rug’s original appearance longer. We offer different types of pad for your individual needs.
- Rotate your rug periodically to prevent traffic and sunlight patterns from causing fading or uneven wear.
- Vacuum regularly to remove everyday dirt and dust. Never vacuum the fringe. Regular vacuuming helps prevent dirt on the surface of the rug from filtering down into the pile where it can accumulate and cause increased wear.
- Protect your rugs from fumes and dampness. Keep them in a dry environment.
- If a rug is cut or torn, have the rug repaired as soon as possible.
- Moths can cause extensive damage to natural fiber rugs. Eliminate these pests and the damage they can cause by having your rug moth-proofed when you have it professionally cleaned. The beauty and life of your rugs are vitally dependent on their cleanliness. Lack of maintenance will contribute to loss in your investment.
- Take care of your rugs at home and have them professionally cleaned on a regular basis.
- Have your clean rugs protected with a wool-safe fiber and stain protector to help prevent permanent staining.
- Take immediate action on spills. Never rub a spill. Use a wool-safe cleaning agent such as Peaches’n Clean Spot Lifter to remove spots.
Water Damage: Remove furnishings from the rug immediately to avoid staining and damage to your rug and furniture. Have your rug professionally cleaned and treated for mold and mildew.
Pets: Pets can be extremely hazardous to the life of your rug. Natural fibers are very vulnerable to permanent staining from pet urine. Rugs in homes with pets will need more regular vacuuming to remove pet hair and more frequent professional cleaning. We have special processes for removing pet urine and pet urine odors from oriental rugs. Our rug bath has proven very effective in removing odors and most urine stains from the finest of oriental rugs. We take the time to repeat the cleaning process in our rug plant as many times as necessary and to hand clean the fringe to ensure that your rug is pet-urine and odor free.
Reversible Rugs: Reversible rugs should be turned over and around, like rotating a mattress. Both sides of the rug will require equal care.
Crushed Pile: Revive carpet pile that has been crushed by heavy furniture by brushing the area with a soft brush. Moisten with a spray bottle, and brush again.
Fringe: Rake, never vacuum, fringe. Ask about our Rug Rake for raking rug fringe.
Flokati Rugs: Rather than vacuum, you should shake your flokati outside on a regular basis to remove dust and dirt. When stored, you should always use a moth repellent, as it is 100% wool.
Moth Proofing: For all wool rugs, we recommend a moth treatment when your rugs are professionally cleaned.